Payment Plans

PAYMENT PLANS 🤍

Did you know we now offer payment plans for orders over £100 with free postage included? If you are a new customer you will also get 10% off!

This helps you spread the cost over the months leading up to your big day, with each payment plan set up to suit your timescale and be easier on your wallet.

How it works:

1- Send us a private message or email detailing what you would like to order, how many of each item, the sizes/colours if applicable, and how many months you would ideally like to spread the cost over, up to 6 months.

2- We will get back to you with a payment plan quote, detailing the items in your order, the total cost of your order including the 10% discount if you are a new customer, the monthly payments you will need to make, and the terms of the payment plan (outlined below).

3- If you agree to the terms of the payment plan and would like to go ahead, just let us know that you would like to place the payment plan order and include your details. This includes your full name, billing address, delivery address, and email address.

4- If all is well and the items you want to order are available, we will send an invoice for the first payment to the email address you have provided. Stock is only reserved for you once the first payment has been made, so to avoid the disappointment of your ordered items going out of stock before you have paid, please pay this invoice as soon as possible. The invoice gives a safe and secure link for you to pay through our website host so that you can pay using any of our accepted payment methods (Card, PayPal, Bank Transfer, Clearpay). Invoices and payment plans are based on prices at the time, therefore if you request to set up a payment plan and then delay paying the initial invoice, the prices may be different when it comes to making the first payment. Prices are only locked in once the first payment has been made.

5- Each month on the day before your due date, you will receive your next invoice via email. Please make sure you pay every invoice within 48 hours of it being sent, until the balance of your order is paid off.

6- Once your order is made, you will receive an email stating that your original invoice has been fulfilled and it will then be packed and shipped. Once your order has been shipped, you will receive another email with the tracking information.

TERMS OF USE:
- Payment plans can only be set up with us through private message or email. We are unable to set up payment plans for orders you place directly through our website.

- All invoices will need to be paid within 48 hours. If you are having trouble paying an invoice, please get in touch with us as soon as you can and we can work with you and come to a suitable resolution. One option would be to postpone the invoice. Invoices can be postponed once for up to 1 week. If the invoice is then not paid within 48 hours of the newly agreed date, your payment plan/order will be cancelled. The second option would be to spread the cost of that invoice over all other invoices. For example if your invoice is £50 and you have 5 invoices left after that invoice, £10 can be added on to each future invoice.

- In extreme cases where invoices are continuously going unpaid without communication, we may choose to cancel the order, charge you a cancellation charge, and put a blacklist on our records against your name, email address, and address. The cancellation charge will vary according to the costs we have incurred so far for your order and will be taken from your refund. This may include but are not limited to: supplier item costs, supplier delivery fees, admin fees, labour costs, etc. If your cancellation charge includes supplier item costs, you may request to be sent the items we have ordered in for your order in whatever condition they are in (incomplete or partially made). Any items already completed when the order is cancelled will be sent to you and not refunded.

- When your order is dispatched will depend on the size and contents on your order, as some items take longer than others to make and large orders will take longer to make than smaller orders. When your payment plan has been completed, you will be given an estimated dispatch date depending on the size and contents of your potential order.

- If at any time you would like to cancel your order, you may do so in writing before the last payment is made. Once the last payment is made, we do not offer refunds unless your order is faulty or not as described. If your order is cancelled before the payment plan is complete, your refund will be the total amount paid so far, minus a 20% cancellation fee.

- Monthly payments must work out to be at least £20 per month. Please take this into consideration along with the total cost of your order when you are deciding how many months you would like to spread the cost over. We are unable to set up payment plans for orders which would have monthly payments of less than £20 per month.

- The maximum number of months you can spread your payments over is 6 months. This is to give us the best chance of still being able to source the items you order by the time your payment plan is completed, and means your reserved stock is not taking up valued office space for too long.

Thank you 🤍